Reference:
13033
Location:
Broughton
Industry:
Aerospace and Aviation
Salary:
£15 paye
Job Type:
Contract

Team Leader

Team Leader – Administration

Broughton

3-6 months contract

£15 per hour PAYE

 

The primary responsibility is to ensure the service provided by Reward Operations in relation to SAP Personnel Administration, Payroll and Time for all Divisions is of the highest standard.  The role is demanding and varied and the job holder must have a strong work ethic, be flexible, dependable and able to plan and prioritise conflicting deadlines.

 

Main Responsibilities:

Manage team processes/ activities and ensure all tasks are completed in line with SLAs.

Conduct regular team reviews, supporting improvements where necessary.

Assign tasks across the team ensuring skills are efficiently utilized and ensuring that there are no skills gaps or key man dependencies.

Support Change Request Process – attend meetings, provide guidance and allocate testing resource where required.

Monitor customer survey results and ensure feedback is acted on to promote continuous improvement in the level of service provided.

Liaise with our internal and external customers to coordinate projects.

Manage the production of the customer KPIs ensuring they are accurate and of the highest standard.

Maintain and improve processes within the team.

Ensure full SOP’s are available for all processes and are regularly reviewed and kept up to date.

 

Experience

           Managing / leading a team

           Working in an office environment

           Customer Service experience both verbal and written

           Use of Microsoft Office, Word and Excel

           Preferable is experience of SAP

 

Key Qualities

           Individual must be results and delivery driven with a sound logical approach to achieving tasks and objectives.

           Strong organisation skills to be able to plan and prioritise own and others work, re-planning where appropriate to meet challenging deadlines and changing priorities.

           Able to work on own initiative to develop effective solutions to problems.

           Have good interpersonal skills to work well with others, as well as being able to motivate and encourage both individuals and a team.

           Have a strong ‘personal branding’ and demonstrate a ‘can-do’ attitude in all areas.

 

Qualifications

           ILM Award in First Line Management or equivalent

           ECDL or Good Microsoft Office application skills

 

For more information please contact John Paul at Protec Technical Ltd.


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