Reference:
12732
Location:
Gosport
Industry:
Aerospace and Aviation
Salary:
£market rates
Job Type:
Contract

Customer Service Manager - Aerospace

Customer Service Manager - Aerospace

Gosport

Permanent

Salary TBD

 

Experience required:

Able to demonstrate strong levels of numeracy; furthermore, capable of being articulate.

Extensive experience of working within either an aerospace environment or similar engineering environment

Work experience in Sales, Customer Service or similar related field.

Gas Turbine Engine technical knowledge would be an advantage.

Familiarity with Windows, Microsoft Word, Excel, and Access databases and be sufficiently IT literate to acquire knowledge of other computer programme software used throughout the engine business.

Adept at building effective working relationships to benefit Customer needs

Good interpersonal/communication skills – both written and verbal

Negotiation and persuasion skills to be able to resolve Customer issues

Presentation skills with an articulate and confident delivery style

Self motivated, and able to prioritise and manage own workload

Meet the Company’s health screening and surveillance requirements.

 

Responsibilities:

           Develop and manage Customer relationships, increasing Customer satisfaction, delivering a responsive and effective communication process.

           Identify and investigate further MRO business opportunities with customer base.

           Serve as a focal point for interaction with Customers and take ownership of Customer issues, identifying repeated Customer service problems, communicating delays to the Customer and continually review suggesting process improvements with senior managers.

           Prepare and review Customer Summary/Status Reports; liaise with other departments and company-wide personnel as necessary.

           In conjunction with Sales and other commercially based personnel, prepare and submit cost estimates, invoices, sales orders and other customer analysis as required.

 

Additional Information:

Full Driving Licence would be required

Ability to work flexible hours with overtime as dictated by task.

Willingness to travel within UK and internationally when required.

Working in an office setting, spending extended periods of time sitting at a computer.

Must be willing to walk to various areas throughout the facility and wear PPE in areas where such requirements exist.

 

For more information please contact John Paul at Protec Technical Ltd.


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