Customer Support Manager                                                                  Ref: J11195

Job Title: UK Government Project Manager/Customer Support Manager J1195/ab

Reports to: Group Chief Executive

Purpose: To manage Military and Police Aircraft, UK mainland, Ireland and overseas

Main Responsibilities:

Manage sales planning of component repairs and supply of spare parts by determining new suppliers to improve P&L and promote a 'Value for Money' culture.

Co-ordinate and negotiate with internal and external customers in the preparation of new proposals and contracts and discuss with senior management prior to submission to the customer.

Deliver spares and component repair contracts and maintenance contracts to the customer.

Timely programming of line and depth maintenance inputs of Police authority aircraft.

Research information in support of the customer.

Project management of major and minor aircraft modifications.

Attend regular Airworthiness and commercial meetings.

Provide 24/7 technical and non technical support.

The control of sub-contractors to achieve turn around times.

Management of admin staff ensuring that company policies are adhered to.

Visit overseas customers to maintain customer relations.
 

Skills and Experience required:

Good aerospace knowledge, and experience of customer support.

This position requires a mature minded individual who is capable of liaising with Clients, suppliers and internal staff at all levels.

Pref qualified to ONC/HNC or above.

Must be eligble to be UK security cleared.

Salary: £34k (Negotiable)

Location: South England

       

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